privacy policy

Effective Date: 08 August 2024

Introduction

Yolande Herbst Integrative Therapies ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pureconsciousness.ca (the "Site") or engage with our services. It also informs you about your privacy rights and how the law protects you in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data about you:

• Identity Data: Includes your first name, last name, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and phone numbers.
• Financial Data: Includes bank account and payment card details.
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our Site, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
• Health Data: Includes any relevant medical history or health information provided during therapy sessions or consultations.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Apply for our services.
  • Create an account on our Site.
  • Subscribe to our service or publications.
  • Request marketing to be sent to you.
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To Provide Services: To process your inquiries, provide the services you have requested, and manage our relationship with you.
• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• For Marketing and Communications: To send periodic emails, newsletters, or other information that may be of interest to you, provided you have given us your explicit consent to do so.
• To Fulfill Legal Obligations: To comply with legal or regulatory requirements.

4. Legal Basis for Processing Your Data

We process your personal data on the following legal bases:

• Consent: Where you have given explicit consent to the processing of your personal data for one or more specific purposes.
• Contract: Where the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where the processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Sharing Your Data

We may share your personal data with the following third parties for the purposes described in this Privacy Policy:

• Service Providers: We may share your data with third-party service providers who assist us in providing our services, such as payment processors, IT and system administration services, and marketing agencies.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and Authorities: If required by law, we may disclose your personal data to regulators, law enforcement agencies, or other authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If in the future we transfer your data to countries outside the EEA, we will ensure that adequate protection is provided by using standard contractual clauses approved by the European Commission or by relying on other appropriate transfer mechanisms.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at yolande@pureconsciousness.ca

10. Cookies

We use cookies to enhance your experience on our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Name: Yolande Herbst
• Email: yolande@pureconsciousness.ca
• Phone: 613.581.0093
• Address: 430 Hazeldean Road, Suite #220, Kanata, K2L 1T9

We are committed to resolving any complaints about your privacy and our collection or use of your personal data. If you have any concerns, please contact us first. You also have the right to lodge a complaint with a supervisory authority in your country of residence.

Thank you for trusting Yolande Herbst Integrative Therapies with your personal information.